Eligibility We accept returns/exchanges within 3 days of delivery if:

• The product received is damaged or defective

• The wrong item was delivered

• The product is unopened and in its original packaging

Non-Returnable Items For hygiene and safety reasons, opened rolling papers, cones, and other consumable/single-use accessories cannot be returned once the seal is broken, unless defective.

Refund Process

1. Contact us at +977-9841226082 within 3 days of delivery with your order number and photos of the issue.

2. Once approved, return the item in its original packaging.

3. Refunds are processed within 5–7 business days to your original payment method, or as store credit — your choice.

Damaged in Transit If your package arrives visibly damaged, please refuse delivery or document it immediately with photos before opening, and contact us the same day.